Privacy policy

By accepting Pinnacle Hardware’s terms of services, you are acknowledging and agreeing with the Privacy Policy. Pinnacle Hardware respects the privacy of its online users and would comply with any applicable laws for the protection of its users

In this Privacy policy, please note that any use of “Us, We, Our” is referred to Pinnacle Hardware and any use of “You, Your” is referred to the users of Pinnacle Hardware. Additionally, the usage of Pinnacle Hardware also includes pinnacle-hw.com in this Privacy Policy.

 

General

The Privacy Policy describes the type of personal information that is collected, used, and shared when you visit or make a purchase from Pinnacle Hardware. Please note that this Privacy Policy constitutes an agreement between you and Pinnacle Hardware, including the site’s terms of services. Thus, please read the following Privacy Policy carefully.

 

Information collected

Upon visiting Pinnacle Hardware, the personal information that we automatically collect to use and process shall include, without limitations, are:

1. Certain information about your device (including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device)
2. The individual web pages or products that users view, what websites or search terms referred you to the Site, and information about how you interact with the Site. 
3. The automatic-collected information is referred as “Device Information”.
4. Any attempts or finalised purchase would result in the collection of certain information. This includes: your name, billing address, shipping address, payment information (credit card numbers, email address) and phone number. This information is referred to as “Order Information”.

Any mentions of “Personal Information” in this Privacy Policy, is referred to both Device Information and Order Information.

 

Use of Personal Information collected

The Order Information collected is to fulfill any orders placed through the Site. 

Additionally, the Order Information is used to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

The Device Information collected will be used for the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

- Screen for potential risk and fraud and more generally to improve and optimize our Site 

 

Sharing of personal Information

The Personal Information will be shared with third parties (e.g. manufacturers, wholesalers etc.) and used as described above. 

For example, Shopify is used to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

Google Analytics is used to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

You may opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, the Personal Information may be shared to comply with applicable laws and regulations, to respond to a subpoena, a search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioral advertising

As described above, the Personal Information used by the site is to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You may opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you may opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, It is noted that we are processing your information in order to fulfill contracts we might have with you or otherwise to pursue our legitimate business interests listed above. 

Finally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

Minors

The site is not intended for individuals under the age of 18. Any usage of the site by minors should be under an adult’s supervision or received parental/guardian’s permission to use the Site

 

Security of Personal Data

We are committed to provide secure services to our users, and shall take any form of reasonable precautions to ensure that any data you have submitted through Pinnacle Hardware remains safe

 

Contact us

You may contact us via email at sales@pinnacle-hw.com.sg if you wish to:

1. Confirm the accuracy of personal information collected about you
2. Enquire our usage of your personal information
3. Forbid the use of your data for marketing purposes
4. Update the personal information that you have provided. In such cases, it is required for you to provide evidence of any changes made. Please note, it is illegal to provide us with false information and it is your responsibility that we are always updated with the correct data.